v2344 Privacy Policy

This Privacy Policy ("Policy") describes how v2344 ("v2344", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the v2344 online gaming and sports betting platform available at v2344.io and all associated pages and services (collectively, the "Platform").

v2344 is committed to handling personal data with transparency, integrity, and in full compliance with applicable data protection principles. This Policy has been prepared to align with internationally recognised data protection standards and applies to all players accessing the Platform from Bangladesh, including users located in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By creating an account, logging in, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read together with our Terms & Conditions, which are incorporated by reference.

v2344 collects personal data from you directly (when you provide it during registration or use of the Platform) and automatically (through the use of cookies, log files, and analytics tools). The categories of personal data we collect include the following:

• Full legal name as provided during account registration or KYC verification.
• Date of birth — collected to verify that you meet the 21+ age requirement.
• Residential address in Bangladesh, including division, district, and postal code.
• Email address — used for account communications, security alerts, and (with consent) marketing.
• Mobile phone number — used for OTP-based two-factor authentication and account security.
• Government-issued ID details (National ID card number, passport number, or driving licence number) provided during KYC verification.

• Mobile financial service account details (bKash, Nagad, Rocket, Upay wallet numbers) used for deposit and withdrawal processing.
• Bank account details (account number, bank name, branch) for players using Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other Bangladeshi banking partners.
• Card details (card type, last four digits, expiry date) for players using Visa or Mastercard — full card numbers are never stored by v2344 and are processed exclusively through PCI-DSS compliant payment processors.
• Transaction history — records of all deposits, withdrawals, bonus credits, and wager settlements associated with your account.

• Betting history, game session logs, and wager records across all products including cricket betting, live casino, slots, and sports events.
• Responsible gaming preferences and limit settings configured through your account dashboard.
• Customer support interaction records, including chat transcripts and email correspondence.
• Bonus and promotion eligibility records and wagering progress data.

• IP address and approximate geographic location derived therefrom.
• Device identifiers, browser type and version, operating system, and screen resolution.
• Login timestamps, session duration, and pages visited within the Platform.
• Cookie data and similar tracking technologies — see Section 6 for full details.

v2344 uses the personal data we collect for the following specific purposes. In each case, we process data only to the extent necessary for the stated purpose and in accordance with one or more of the legal bases described in Section 4.

Purpose	Data Used
Account registration & management Creating, maintaining, and securing your v2344 account.	Identity data, contact data, login credentials, device data.
KYC identity verification Confirming your age (21+), identity, and eligibility to use the Platform.	Identity data, government-issued ID details, proof of address.
Payment processing Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi banks.	Financial data, identity data, transaction history.
Platform delivery Providing access to casino games, sports betting, and all other v2344 services.	Account data, gaming data, technical data.
Fraud prevention & AML Detecting, investigating, and preventing fraud, money laundering, and prohibited conduct.	All data categories as relevant to the specific investigation.
Responsible gaming Monitoring for problem gambling indicators and applying player-protection measures.	Gaming data, responsible gaming preferences, account activity.
Customer support Responding to enquiries, complaints, and technical support requests.	Identity data, contact data, account data, support interaction records.
Marketing communications Sending promotional offers, seasonal campaigns, and platform updates (consent-based only).	Contact data, gaming data (for offer personalisation), marketing preferences.
Legal compliance Meeting our obligations under applicable laws and responding to lawful requests from authorities.	All data categories as required by the specific legal obligation.
Platform improvement Analysing usage patterns to improve the performance, design, and features of the Platform.	Technical data, gaming data (aggregated and anonymised where possible).

v2344 processes your personal data on one or more of the following legal bases, depending on the specific purpose and nature of the processing activity:

• Contractual necessity: Processing is necessary to perform our contractual obligations to you as a registered player — including account management, payment processing, and the delivery of gaming services.
• Legal obligation: Processing is required for v2344 to comply with applicable legal requirements, including KYC and anti-money laundering obligations, age verification, and responding to lawful requests from relevant authorities.
• Legitimate interests: Processing is necessary for v2344's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services — provided these interests are not overridden by your privacy rights.
• Consent: Where processing is based on consent (primarily marketing communications), you have given a clear, freely given, and informed consent to the relevant processing activity. You may withdraw this consent at any time without affecting your account or the services available to you.

v2344 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may be shared with carefully selected third parties only in the following circumstances and for the purposes described below:

To process deposits and withdrawals, v2344 shares necessary transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors. These partners process data only as required to complete the specific transaction and are bound by their own data protection obligations.

To fulfil our KYC obligations, v2344 may engage specialist identity verification service providers who assist in validating the authenticity of identification documents submitted by players. These partners process identity data solely for verification purposes under strict confidentiality and data security obligations.

Our casino and sports betting products are powered by third-party game suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical and session data necessary to deliver their games and to maintain game integrity and audit records. They do not receive broader personal profile data.

v2344 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required by law, court order, or where disclosure is necessary to protect the rights, property, or safety of v2344, our players, or the general public.

v2344 may share account activity data with specialist fraud prevention and anti-money laundering screening services to identify and mitigate financial crime risks. Data shared for this purpose is used solely for the stated screening purpose and is subject to strict contractual data protection obligations.

v2344 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, enhance the user experience, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain directly identifying information such as your name or payment details.

• Essential Cookies: These cookies are strictly necessary for the Platform to function correctly. They enable core features such as session management, login authentication, and security token validation. The Platform cannot operate without these cookies and they cannot be disabled.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use the Platform — including pages visited, time spent on page, and error messages encountered. This information is used solely to improve Platform performance and the user experience.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference and responsible gaming limit configurations) to provide a more personalised and consistent experience across sessions.
• Marketing & Targeting Cookies: These cookies are used only where you have given explicit consent. They help us deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting our support team.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality and availability of some features on the Platform. For more information about managing cookies, refer to the help documentation of your browser.

v2344 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required to comply with applicable legal, regulatory, audit, and dispute resolution obligations. The following retention periods apply as a general guide:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to meet anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping standards applicable in Bangladesh.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the KYC process, or longer if required by applicable law or if the subject of an active investigation.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer if the matter relates to an unresolved dispute or formal complaint.
• Marketing Preferences & Consent Records: Retained for the duration of your account plus three (3) years following account closure, to maintain an auditable record of marketing consent decisions.
• Technical & Log Data: Retained for up to twelve (12) months from the date of collection, after which it is deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to any individual. Where data cannot be immediately deleted due to technical constraints (e.g., backup systems), it is isolated and protected from further active processing until deletion is technically feasible.

v2344 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes the following key controls:

• SSL/TLS Encryption: All data transmitted between your device and the v2344 Platform is encrypted using industry-standard SSL/TLS protocols, preventing interception by unauthorised parties during transmission.
• Data Encryption at Rest: Sensitive personal data stored on v2344's servers — including identity documents and payment details — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within v2344's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access events are logged and reviewed.
• Two-Factor Authentication: v2344 offers two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised login attempts. Players are strongly encouraged to enable 2FA.
• Regular Security Audits: v2344's platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: v2344 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected players and relevant authorities within the timeframes required by applicable law.

As an individual whose personal data is processed by v2344, you have a number of rights in relation to that data. v2344 is committed to facilitating the exercise of these rights promptly and without unnecessary restriction. Your rights include the following:

The v2344 Platform is strictly an adults-only service. Players must be 21 years of age or older to register, access, or use any feature of the Platform. v2344 does not knowingly collect, store, or process personal data relating to any individual under the age of 21.

During the registration process, all applicants are required to confirm that they meet the minimum age requirement. v2344 further verifies age through our mandatory KYC identity verification process, which requires the submission of a valid government-issued identification document confirming the player's date of birth.

If v2344 becomes aware or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, we will take immediate steps to suspend the relevant account, delete the associated data, and — where applicable — void any transactions processed through that account in accordance with our Terms & Conditions.

v2344 operates as an international online gaming platform and, as a result, your personal data may be transferred to, stored in, or processed in countries outside of Bangladesh. This may occur, for example, when data is processed by our game technology partners (such as Evolution Gaming, Pragmatic Play, and NetEnt) or by our cloud infrastructure and payment processing service providers who may operate servers in various jurisdictions globally.

Wherever personal data is transferred outside Bangladesh, v2344 takes steps to ensure that an adequate level of protection is maintained for that data. Such steps may include:

• Entering into data processing agreements with receiving parties that include appropriate contractual safeguards and data protection obligations equivalent to those described in this Policy.
• Transferring data only to jurisdictions that apply data protection standards recognised as adequate under internationally accepted frameworks.
• Applying technical security measures (such as encryption) to data prior to and during international transfer to protect it from unauthorised access in transit.

By using the Platform, you acknowledge that your personal data may be transferred internationally for the purposes described in this Privacy Policy, subject always to the safeguards outlined above.

v2344 reserves the right to update, revise, or replace any part of this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, amendments to applicable laws and regulations, changes to our service offering, or improvements to our internal data governance frameworks.

When material changes are made to this Privacy Policy, v2344 will take reasonable steps to notify registered players by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement and acceptance of the updated Privacy Policy. If you do not agree to any revised version of this Policy, you should cease using the Platform and contact our support team to arrange account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data v2344 holds about you, please do not hesitate to contact our dedicated support and data team. All privacy-related communications are handled in English and managed by our support team operating on Bangladesh Standard Time (BST, UTC+6).

• General Privacy Enquiries: Contact us at [email protected] for any questions about how your data is collected, used, or stored.
• Data Subject Rights Requests: Submit your request to [email protected] with the subject line "Data Rights Request — [Your Account Username]". Please include a brief description of your request and, where relevant, a copy of a valid identification document to assist us in verifying your identity before actioning the request.
• Data Breach Notifications: If you suspect a security incident involving your account data, contact us immediately at [email protected] with the subject line "Security Alert — [Your Account Username]".
• Marketing Opt-Out: To stop receiving marketing communications, you may update your preferences within your account settings or send an email to [email protected] with the subject line "Marketing Opt-Out — [Your Account Username]". All opt-out requests are processed within 5 business days.
• Formal Privacy Complaints: Submit formal complaints in writing to [email protected] with the subject line "Privacy Complaint — [Your Account Username]". v2344 will acknowledge all formal complaints within 48 hours and aim to provide a full resolution within 14 calendar days.

v2344 is fully committed to resolving all privacy concerns transparently and in good faith. If you remain unsatisfied with our response to a privacy complaint following the conclusion of our internal review process, you are free to seek independent legal advice or contact a consumer advocacy organisation in Bangladesh.